Novellus Face Cream Overall rating: ★☆☆☆☆ 1 based on 24 reviews
The Novellus has made its way into the market with the proclamations of wrinkle reduction, ageing spots and under eye circles removal. It also indicates an increased generation of collagen. This product seems to be a big solution for aging Women.
However, the truth behind the product remains to be seen. We will have to research the contents of the product, the cost for it and then check out if this is a product worth its cost and safe for usage.
What the product Novellus promises
The Novellus can safely be categorized as an anti- ageing product and aids are fighting aging. It fights against all the factors that give the old looking feel to the face – including reduction of age spots as well as pigmentation marks, the removal of a decrease in under eye circles, straightening of frown lines and increased elasticity as well as more production of collagen in the skin. All who are looking at these promises will be floored and get a feeling that this product is exactly what they are looking for and is an answer to their prayers. However, there is a lot more understanding that has to go into the contents and the way the product reacts if one has to take a decision on whether it has to be used or not.
The contents in Novellus
It is a basic first level research that leads us to look into what the cream contains – because we need justification to understand why Novellus serum should do what it promises to do. This is the first major setback in our research as we don’t seem to have any information in this regard. All we see is a very simple use of the term “Our Advanced Formula,” with no explanation of what chemicals are those or how these are going to be playing a part in the rejuvenation of the skin leading to the youth radiance the product claims. With this basic question not even being addressed, there is a lot of cloud hanging over the so-called and claimed magic on this product.
Cost factor of Novellus
As we move on to the next step of checking how the cost of the product is justified, there is another rude shock in the waiting. There is no black and white mention of the cost details. On the other hand, there is a mention of a free trial period and this is as misleading as it sounds. There is also a fine print which says that there is an amount of $89.92 which will be levied at the end of the trial offer – so leaves one wondering, what’s free after all. In the case of failure to cancel, the Novellus serum get auto shipped every 30 days for $89.92 (product) + $4.99 (shipping), and that is the other let down.
With all these, you can safely just not sign up for this Novellus serum, and if you need something similar, then it makes sense to look for a different product with same specs.
Who to contact for query regarding Novellus
In case you want to cancel any sign up that was done, you can choose to either call (888) 207-1750 or email email@example.com to cancel the same.
“Actually the this should have a no star rating 0%! This company charged me the 4.95 and 4.99 for the trial product. Then 2 weeks later charge me full price because I didn't return the order same order in the 2 week trial period. So they actually charged me twice for the same shipment! 89.92 & 84.95 So, a total of $184.91 for the first shipment. Then without knowing they were going they sent me another shipment of the product. When I got the second box of product, I call right away and had it cancelled, because I hadn't had time to see if the product would work before I got the second shipment. This company is fraudulent in the way they do business. By the way, I haven't noticed a bit of difference. Their product is crap.”
“Deceptive billing practices, not clearly stated in trial offer, make any dealing with this company undesirable. And, in a phone call to query the billing, the Customer Service Representative refused to provide her name when asked, then hung up on me. Do not deal with this company.”
“First of all 0 stars! I ordered this in April 2017 and had to contact my credit card company after being told that they wouldn't cancel my order as mentioned above by others. Update August 18-just received a new order today from a different company with no info on the packing slip. Called my cc company and had to now cancel my credit card! This company's new name is Cream Eugene and charged me for $94.91. Discusting!”
“Buyer beware this is a scam. Product co es without any paperwork. Go online to cancel and there page won’t scroll down to cancel. Auto bill for auto scam. Remember America this product is endorsed by Oprah Winfrey and is a scam. Could you imagine if she is our President!!!”
“Total scam! I too was scammed $185 for junk! Never again will I order from them. I only used the product for a week and was already charged. How can you possibly use a product for that little time and know if it works? I called immediately and was told because I didn’t call in 14 days that I was getting charged. I even disputed and they charged again. So buyer beware it’s a scam! I also did not see on the site about getting charged and outrageous about per item if you don’t call in 14 days. Very dishonest company! They should have to refund each person they over charged.”
“DO NOT BUY!!! Wish I could put 0 star. Does not provide results as claimed! . Shipments cannot be sent back for a FULL refund! Customer service only offers 50% refund via telephone contact.. Live & learn was my lesson. here., NEVER ORDER ANY TRIAL PRODUCT WITHOUT READING ALL OF THE FINE PRINT!!!!”
“I read that this company will charge your credit card if you apply for a free trial, so I called to cancel. The representative read, from what sounded like a script, numerous offers to try to stop me from cancelling my order. At the end of each offer, I replied, "I want to cancel." But, she would not take "cancel" as an acceptable reply from me, until I shouted, "I want to cancel!!!" I can't believe any company would give this type of customer service.”
“If there were negative Stars this site would get it. This site is a scam. Novellus Naturals is selling samples of skin cream that was supposedly endorsed by the TV show "Shark Tank", This is a show which promotes revolutionary new products. Besides the endorsement, Novellus Naturals advertising was very convincing. I found out later that the endorsement was completely false. So I ordered these two small bottles of skin cream with my credit card. The total cost was $9.94 (reasonable). The package arrived several days later and I thought no more about it. I tried it and found it did nothing more than any lotion I've tried before. Then about a month later an identical package came in. It had the same two small bottle of skin cream. Since there was no invoice and I did not order it I figured they sent the second package by mistake. Again, I thought nothing more about it. There was not anything in this promotion that I saw (and I read it carefully) of any commitment to buy any more of their product. Then when I looked at my credit card I noticed I had two charges in February totaling $174.87, and two more charges in March totaling $184.11. A total of $359.08, and all I received (besides the two samples) were two small bottles of skin cream. Again, I did not order these. Who would ever pay this much for skin cream? I have no idea how they get away with this. I called my credit card company and they were familiar with this scheme. Then I went on line and saw all the negative remarks about this company. I was not the only one that was fooled by there false advertising and charged a fortune for something that was never ordered. Now I will start fighting to get my money back, either directly or through the Better Business Bureau. BTW, this is the first time that I have ever written a negative comment about a company. They have me so pissed right now I will do whatever I can to shut them down and make these greedy bastards pay. DO NOT FALL FOR THIS SCAM.”
“Got hit with $176. charge against credit card at 14 days without even getting the product. This is nothing but a scam company. Now fighting against the charges. Skin company representative fought me on the cancellation and tried to get me to pay half then 25%. Then, then wouldn't return one of the charges. I believe the company is set up in Jamaica as the reps accent seemed to be from there. Don't do business with this company.”
“I don’t want to give this product or company ANY stars. This is a total scam and MUST be illegal. I innocently looked up the company for more info on the products when I received the “free trial” eye serum and face cream and found out that this offer is a scam. It was 13 days since I ordered the trial, so I immediately sent them an email and called to cancel/opt out of everything. They have some very fast talking “customer service” representative who tried to tell me, among other things, that although I was still in my “trial period”, the product had not been paid for and needed to be paid for! He told me this many times and I continued to refuse. He tried to offer me a “discount” on the product I had and I just kept refusing. I also told them that the source of payment had been shut down, and that this was a FREE trial. Finally after refusing everything over and over he told me my account was cancelled and I would not be receiving any further shipments. I’m sure telling him that the payment source had been cancelled helped, but I just want to pass on to everyone that you must refuse over and over and cancel/notify your payment source as soon as possible!!! If they have already taken more money out of your account, report them!!! This is a terrible scam. I signed up because they claimed to be THE company that all of the sharks on Shark Tank had invested in. I figured it was safe and a good product as a result of this claim. It turns out, this is a LIE, a fraud, a trick.”
“This product did not help my skin at all after using it for one week. It did not appear to even moisturize the skin. When the company was contacted the first customer service person said that they would not give a refund since I had used the product, then he said that he could refund a third of the cost of the product. Do you know the cost of these products after the FREE 14 Day trial? The serum is $84.95 and the cream is $89.92. This is almost $200 to look pretty. Ridiculous, my coconut oil is better and I got that from Walmart in the cooking oil section. The customer service manager indicated that she could give a 50% refund today and upon receipt of the product to the warehouse by the 20th (within 30 days of the original ship date of the product to me), the balance of the product would be credited to my credit card. I need to remember not to order beauty products online as the BEST PART OF THE ONLINE BEAUTY PRODUCTS APPEARS TO BE THE COMMERCIAL....NOT THE PRODUCT.”
“I, like many others, saw NO fine print on the offer, and NO paperwork arrived w/the product. Upon calling them inquiring about their terms, I was told I had already been billed $179.93 because the 14day trial offer had expired. I immediately called my credit card company to stop payment and was tolc there actually IS fine print (somewhere?) and payment had been made. When I asked about my options, the credit card representative recommended I cancel my current account # so they could not continue charging me, explaining they had rec' d many calls of complaints and it had been "a big headache " for them!! I will call the Better Business Bureau, though I see the BBB has already been notified. Certainly wish I had done my research on them, but have had good experiences w/other trials. I won't make the same mistake twice. DO NOT ORDER FROM NOVELLUS NATURALS, they are worse than unethical.”
“Works no better than Olay Regenerist, cost $89 for the 30 day supply which was advertised as a free sample. They tell you it comes with a 30 day money back guarantee but give you only 14 days from the day you placed your order to cancel the subscription. It is a complete fraud!”
“I don’t know how it works, I just received it today. What I can tell you it’s a scam as far as charging you without putting it in the fine print that it will automatically come out of your account. If you ordered the sample just paying shipping cancell immediately. You can buy this on Amazon.”
“I saw many reviews about this scam after I ordered the free trial. I only ordered because there was absolutely nothing about any charges later--no 'terms' button anywhere, either. Yet reviews mentioned later charges. So I called them a few days after ordering to cancel any future charges. But in order to cancel, I had to PAY $30 for the 'free' trial! Yet, I preferred that to $80! It's a pathetic company that has to trick people to get sales.”
“This is a SCAM---$4.95 for shipping---and then you get the HIT. I never saw the $84.95 or trial period offer mentioned when I took the bait of free shipping---. I got charged for that after 15 days---. Customer service did not want me to say FRAUD---. Do not buy---.”
“I'd give no stars if I could. Same with others I ordered free sample- even looked for catch but it must have been hidden. I received product- then 14 days later the charges started. I immediately called to cancel and they did - but charged me 75% of $85 product cost. Nothing free about it and you will pay financially and headache. Wish I had read before buying. Didn't think shark tank would have a scam.”
“First I would give this 0 stars if that were an option. I ordered the trial sample of this creme and the eye creme for $4 and some change. (I don't remember if I got it through Amazon but this is the only place I have been able to find a place to write a review) THE TRIAL OFFER WAS A SCAM! For three months I have been getting additional bottles with $89.92 added to my credit card. I called the number on my credit card bill after the first month to cancel but that didn't happen. Yesterday I called again. The man on the phone was extremely rude! He said, "It is obvious that you did not read the 'terms and conditions' of the trial purchase", which is true because I didn't see them. The fine print apparently says that the will automatically refill your order and bill your credit card. This company is to make these terms very visible on the web page offering the free trial. By making them less visible they are violating the 'Negative Option Law', thereby tricking the consumer into spending money they did not intend to spend. If a company has to scam consumers into spending money with them, then their product is likely worthless! Please BE AWARE of what you are agreeing to if you decide to order anything from them!”
“I ordered this product as a free trial. No where I’m my email receipt did they say they would start charging me $89.99 just 14 days later . This is also 15 days after purchase not even after you receive it which makes no sense since shipping times vary. I called and they would not cancel the &89.99 charge. It is misleading and frankly unethical. Have not seen results yet with the product I have.”
“I'm so happy I found your page full of info here!!! I just ordered a trial size of Novellus Naturals and a big deciding factor was that Shark Tank name is involved so I thought everything would be OK. During the ordering process it offered me other items.... a trial size for eye and I clicked on it OK another $4.99. Then another offer for a full size at $24.95 and I did not want anything else-No. and I continued straight to checkout and it did not even show me my check out process....it was already calculated and the Total and thank you was in front of me with confirmation # and it included all 3 products about $35.00. -----I called my credit union right then and the sale was in the pending process so they could not do anything about it right then but told me to call back when I see it clear and they can credit that amount back to me.cool! ------Lastly it sounds like I need to cover myself for the so called (2 week call in clause) that they don't tell any of us about. I noticed they didn't offer up their own phone number anywhere that I could find. I got their phone number from this page on one of your all's posts. I want to thank you for all the great information you have posted here. I wonder if anyone from the SharkTank know about any of this bad behavior? I might try to find out. Thanks all!!! Dee in Oregon”
“Like the recipients of this product, I too was taken and charged twice $185!!! It wasn't until I rec'd the 2nd shipment that I thought, who is ordering this! When I called to return this product I was told that because I did not cancel within 14 days, I could not return or get credit for the 2nd shipment. I told the agent that I never received aNY paperwork with either shipment so how do I reference anything! I would totally tell anyone that wants to try this product DO NOT DO IT!!! Not only were they deceptive, the product did nothing that was not icicle!!!”
“Buyer Beware: I can’t give even give this a rating I am appalled the way they scam you.. I ordered a trial cream which isn’t that the purpose to ty the cream first then order more if I like it... I was told only 4.95 for shipping and the product is mine to try... 14 days later and 2 days after I recieved the product they charged me 190.00 to my account. I was so upset I called as soon as I saw the charge. I have to return the product in 10 days for my refund not only that how is anyone suppose to try a product. I will never ever order from them. Obviously the product doesn’t work because if it did they would have begged me to try it for the 4.95 they told me the would charge me in the first place. I have never ever wrote a review about any company at all but this one got under my skin, literally. They should be ashamed of them selves”
“I signed up for the free trial and barely had the product just over a week when I was charged for the "regular size". I called the company immediately and let them know I had not had enough time to know if I liked the products, and asked for an authorization number to return the unwanted product. I was told that I had failed to contact the company before the 2 week trial was completed, which had started when I signed up rather than when I received the product. They refused to allow me to return. And then had the nerve to ask if I wanted to refer friends and family. Honestly, even if I LOVED the products once I've had a chance to really see if the results they promise are true I WILL NEVER AGAIN DO BUSINESS WITH THE UNETHICAL BUSINESS.”